Return & Exchange Policy

Return & Exchange Policy

Last Updated: 01/2024

1. Introduction

At SIMPLE LIFESTYLE STORE ONLINE, we are committed to your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. This Return & Exchange Policy outlines our guidelines and procedures for returns and exchanges.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The request must be made within [7] days of the delivery date.
  • The item must be unused, in its original packaging, with all tags and accessories. For item which come with cover the paper hard cover must remain unused condition. Once teared return and refund will not acceptable.
  • Certain items, such as used item are not eligible for return or exchange unless they are defective.
  • Free gift are not valid for return and refund.

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Log in to your SIMPLE LIFESTYLE STORE ONLINE account.
  2. Go to the “Order History” section.
  3. Select the order containing the item you wish to return or exchange and click the button of “Return & Refund”.
  4. Follow the instructions to submit your return or exchange request.
  5. Our customer service team will review your request and provide further instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged or manufacturer defective). We recommend using a trackable shipping method for your return. We accept walk in return in our area. [Seri Petaling/Desa Petaling]

5. Membership Point Program

Member point will be refund if the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged or manufacturer defective). Please allow 7-14 business days for the point refund to process.

6. Refunds and Exchanges

Upon receiving your return, we will inspect the item. Depending on your preference and product availability, you can choose from the following options:

  • Refund: We will issue a refund to the original payment method. Please allow 7-14 business days for the refund to process.
  • Exchange: We will process your exchange and ship the replacement item. If the requested item is unavailable, you can opt for a refund.

7. Contact Information

If you have any questions about our Return & Exchange Policy or need assistance with a return or exchange, please contact our customer service team at inquiry@simplelifestylestore.com.my.

8. Changes to this Policy

SIMPLE LIFESTYLE STORE ONLINE reserves the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on our website.

By making a purchase with us, you agree to the terms and conditions outlined in this policy.